Shipping policy

Multi Products (HK) Limited Promise

We understand that once you buy an item you want it right away, which is why when you place an order before 15:00 on a weekday we promise to process and have it delivered for the next working day*.

Weekends will take up to two days for delivery.

Delivery Terms

· The cut off time is 15:00 every day, and orders placed after 15:00 will be processed on the next working day.

· Saturdays, Sundays and public holidays are NOT counted as working days.

· Each order can be delivered to one location only. For separate delivery locations please create additional transactions.

· The customer is required to check the product quantity and condition upon receipt.

· Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.

Pricing

Total Amount of Order	Delivery Charge
Orders Below $250 HKD	Priced according to weight and volume
Orders Above $250 HKD	Free

Logistics Requirements

· If there are any special requirements or issues for delivery to your address, please contact us before placing the order. We will try our best to cooperate and arrange the most suitable delivery method according to the situation, this is subject to availability and conditions unique to the situation.

· If there is no lift at the delivery location or the goods must be delivered by stairs, there is no additional charge, but please note on the order when placing the order.

· No refund of delivery fee if delivery is not received at scheduled time; a second delivery shall be made with additional delivery charge under such circumstance.

· If your purchase order could not be completed within 30 days after date of purchase, and if there is no further arrangement that could be made, Spot On reserves the right to handle the purchased item(s) with its own absolute discretion without further notice.

Areas Which Require An Additional Business Day

Area
Ngong Ping	Pui O
Chek Lap Kok	Tai O
Tai O Public Pier	Lantau Island
Ma Wan	Mui Wo
Mui Wo Ferry Pier	Shek Pik
Tong Fuk	Tian Tan Buddha
River Trade Terminal	Hong Kong Disneyland
Hong Kong International Airport	Hong Kong Convention and Exhibition Centre
Discovery Bay	Cheung Sha
Penny's Bay

We offer delivery service to Hong Kong Island, Kowloon, New Territories and Outlying Islands. Delivery service is not applicable to restricted areas, road which prohibit truck weighted 5.5 or above, exhibition, hotel, apartment under renovation, boat house / boat, construction site, container terminal, addresses where goods delivery has to go through the balcony, and other select areas – please contact us if you would like more details.

Cash on Delivery

Customer who opt for cash on delivery agree to the following terms:

· On the shipping selection screen, customer can choose cash on delivery where they will pay the delivery fee to SF. The ‘free’ at the end of the text does not mean free delivery.

· Multi Products (HK) Limited will arrange transportation for the customers goods via SF express and use their cash on delivery service.

· In the event that this service is not available, we will halt the delivery and notify the customer to find a suitable alternative.

· In the event that the customer cannot be reached, Multi Products (HK) Limited will refund the customer.

· The customer agrees to pay the transportation fees directly to SF express via cash or alternative payments SF express accepts.

· In the event of failed delivery and the goods are returned to Multi Products (HK) Limited, we will reserve the right to deduct any fees where applicable.

· If the customer wishes to have a detailed cost of shipping, they should contact Multi Products (HK) Limited directly via the contact information on the contact us page.

Frequently Asked Questions

Q) Can I change my delivery address after placing my order?

A) Please immediately contact us. If the order is not yet processed we will make arrangements accordingly.

Q) Can I choose pickup for my order?

A) Yes, please contact us before placing your order and we can arrange a suitable time.

Q) I don't know how to assemble the product do you offer a service to build it for me?

A) Yes, please see below for our assemble service.

Assemble Service

Our prices do not include any installation service.

If required, we offer assemble service starting from HK$300. (Does not include any wall mounting or renovation works.)

Ad hoc assemble service will not be provided unless requested by the customer in advance. Should the customer decide to request this service after receiving the product, the customer may contact us by email: cs@spotondealz.com.hk or send us a message to (+852) 5286 9544 via WhatsApp or Signal messenger and we will arrange for it a date to assemble it.

Please provide the following information;

1. Indicate your invoice number

2. Product that requires installation service

3. Contact name, number and address if not the same as the order.